At Salient Supplies, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return and refund policy below for a smooth resolution process.
Returns
- Eligibility Window: You have 14 days from the date of delivery to request a return.
- Item Condition: To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Initiate a Return
To start a return, please contact us at info@salientsupplies.com with:
- Your order number
- The reason for the return
- Photos of the item (if damaged or defective)
Once your return request is approved, we will provide you with instructions on how and where to send your item.
Return Shipping
- Customer Responsibility: You will be responsible for paying for your own return shipping costs, unless the return is due to a damaged, defective, or incorrect item sent.
- Tracking Recommended: We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company—it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@salientsupplies.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a faulty product, contact us at info@salientsupplies.com with a photo and your order number.
Contact Us
If you have any questions about our return and refund policy, feel free to contact us:
- Email: info@salientsupplies.com
- Phone: +14373318961
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